Ensure that your Scout is charged, and that your phone is connected to the internet before attempting to update the firmware. You will also need to ensure that your phone is in close proximity to the Scout - within 1-3 meters.
If the firmware upgrade fails, the device will continue to use the existing firmware version.
Start the process again to re-attempt the firmware update.
If the firmware update continues to fail with the above advice in mind, please reach out to our customer service team for further assistance.