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Scout Bike FAQ
Frequently asked questions Relating to Scout Bike
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Scout Travel FAQ
Frequently asked questions relating to Scout Travel
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User Guides
Scout user guides available in multiple languages
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Shipping, Delivery & Online Orders
Shipping and delivery information for orders placed via www.scout.store
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Returns & Warranties
Information regarding returns, exchanges and warranties
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Product Troubleshooting
Troubleshooting advice and help regarding Scout products
Contact Us
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Send us a message
Can't find the answer to your question here? Our dedicated customer service team are happy to help answer any questions you may have.
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Our customer service hours:
8:00am - 5:00pm AEST Monday to Thursday. Our customer service team is based in Melbourne, Australia.
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Submit a warranty claim
All Scout products are backed by a two year warranty. If you have experienced a product fault, you can submit a warranty claim here.