Orders are generally shipped within 24 hours unless your order had been placed during the weekend or a public holiday in which case please allow up to 72 hours.
Tracking information will be emailed to you via Australia Post or DHL once your order ships - if you do not see a tracking email come through please check your junk/spam folders before reaching out to us.
Can't find the answer to your question here? Our dedicated customer service team are happy to help answer any questions you may have.
8:00am - 5:00pm AEST Monday to Thursday. Our customer service team is based in Melbourne, Australia.
All Scout products are backed by a two year warranty. If you have experienced a product fault, you can submit a warranty claim here.