Got a faulty product? Please do not follow the instructions below, and instead head here.
Returns
Ordered the wrong product or changed your mind? No problem! We are happy for you to return goods purchased via www.scout.store for a full refund or exchange, so long as they are in new and unused condition, with all original packaging intact and returned within 30 days of receiving your purchase.
Knog does not cover shipping costs incurred to return goods for refund or exchange.
If you would like to return goods for a refund due to reasons not relating to a warranty claim, please ensure that all items are in new, unopened and unused condition and received within the last 30 days.
Returns must include the following:
- Original order number
- Contact email address (to confirm refund)
- Reason for return
Returns can be sent to:
Scout
Attn: Returns
Level 6, 2-6 Gwynne Street
Cremorne
VIC
3121
Please reach out to us prior to shipping the return to confirm the details with our customer service team.
Exchanges
Exchanges are at Knogs discretion and limited to stock availability. The same terms apply as with a return for refund outlined above. Please contact us with the details of your exchange request, including:
- Original order number
- Item to be exchanged and preferred alternative
- Full name and postal address