Articles in this section

What is the actual distance that my phone will be notified of the alarm trigger when the Scout is outside and I am inside ?

The alarm will only send notifications to your phone when in Bluetooth range. This range may vary depending on what is between the Scout and your phone, i.e. windows, walls, elevation. Orientation of your phone will also have some influence. It is recommended to enable notifications for the Knog app in the iOS notifications settings.

In a free field environment (line of sight) the bluetooth range can reach as far as 60-100 meters. In most instances outdoors, you will see a range of at least 30-50 meters.
Indoors, or in an environment with structures between your phone and the Scout ( for example if the Scout is outside and you are inside), the range will reduce to 10-30 meters in most instances.

Was this article helpful?
1 out of 1 found this helpful

Contact Us

  • Send us a message

    Can't find the answer to your question here? Our dedicated customer service team are happy to help answer any questions you may have.

  • Our customer service hours:

    8:00am - 5:00pm AEST Monday to Thursday. Our customer service team is based in Melbourne, Australia.

  • Submit a warranty claim

    All Scout products are backed by a two year warranty. If you have experienced a product fault, you can submit a warranty claim here.